HappyMind Privacy Policy

1. Controller and contact

Who is responsible for your data

HappyMind Labs Ltd is responsible for the personal data processed through HappyMind. Our registered office is Unit 3b Berol House, 25 Ashley Road, Tottenham Hale, London, United Kingdom, N17 9LJ. For data-protection and privacy matters, you can contact us at [email protected] or [email protected]. For general product questions, write to [email protected].

2. Data we collect

Information used to deliver the service

Account details such as name, email address, age range and password credentials
Technical data such as IP address, device identifiers, operating system and app diagnostics
Profile and usage data such as language, settings, session activity and feature interactions
Conversation, reflection and assessment inputs that you choose to provide inside the app
Purchase metadata supplied by Apple, Google Play or other payment channels
Support communications and any files or screenshots you send to us

3. Why we use data

Processing purposes

To create and manage your account and deliver HappyMind features
To personalise exercises, chatbot guidance and emotional-pattern insights
To keep the app secure, prevent misuse and troubleshoot technical issues
To provide customer support, billing assistance and product updates
To improve the service, understand product usage and develop future features
To comply with legal, tax, fraud-prevention and record-keeping obligations

4. Sensitive data

Mental wellbeing and related information

Because HappyMind is designed around emotional wellbeing, some inputs may reveal sensitive information, including mental-health related content and, in some flows, sex or gender-related details. We process this information only where needed to operate the app, provide requested features and meet our legal obligations.

Where the law requires it, we rely on an additional condition to process this type of information. Please avoid sharing information that is not necessary for your use of the service.

5. Sharing and service providers

Who may receive data

We may share personal data with service providers that help us run the product, support users and improve the platform. Depending on the feature you use, this can include hosting, analytics, communication, messaging and payment partners.

Cloud and infrastructure providers such as Google Cloud, AWS or Microsoft Azure
Analytics and measurement providers such as Google Analytics
Messaging and engagement providers such as OneSignal or HubSpot
App distribution and billing platforms such as Apple and Google Play
Professional advisers, auditors or authorities where disclosure is legally required

Where possible, we use aggregated, pseudonymised or de-identified information to understand product usage and improve the service.

6. International transfers

Data hosted outside your country

Some providers that support HappyMind operate internationally. This means your data may be processed outside the UK or your country of residence. When this happens, we use reasonable safeguards and contractual protections designed to keep your data protected.

7. Retention

How long we keep information

We keep personal data only as long as needed for the purpose it was collected for. In some cases, especially account, billing, dispute and compliance records, retention may continue for up to 10 years after the contractual relationship ends. Marketing preferences are kept until you unsubscribe or object.

8. Your rights

Choices and requests

Ask whether we process your data and request a copy of it
Correct inaccurate or incomplete information
Request deletion, restriction or objection to processing where applicable
Request export or transfer of your data where legally available
Withdraw consent for marketing at any time
Complain to the UK Information Commissioner's Office or your local supervisory authority

Send privacy requests to [email protected]. We aim to respond within the time periods required by law.

9. Related policies

How HappyMind handles personal data.