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Support

Support, billing and safety information for HappyMind.

This page is designed for App Store and Google Play support links. Use it for account help, billing questions, privacy requests and general product contact.

HappyMind app support URL Updated March 15, 2026

General support

How to reach us

For login issues, feature questions, launch enquiries or technical problems, contact HappyMind Labs using the channels below.

Billing

Subscriptions and refunds

Apple subscriptions are billed and refunded by Apple. Google Play and direct web purchases are reviewed by HappyMind Labs under the refund terms shown below.

  • Apple App Store purchases must be refunded through Apple.
  • Google Play or direct purchases may be reviewed within 14 days of purchase.
  • Cancelling a subscription stops renewal at the end of the current term.
  • Deleting the app does not cancel a subscription by itself.
Read subscription terms

Privacy

Account deletion and data requests

You can request access, correction, deletion, export or restriction of your personal data. Please send requests from the email address associated with your account where possible.

Read the privacy policy

Safety

HappyMind is not crisis care

HappyMind is a self-help and AI-guided reflection tool. It is not a medical device, diagnosis service, emergency line or substitute for a licensed clinician.

  • If you are in immediate danger, contact local emergency services now.
  • If you are considering self-harm or suicide, seek urgent in-person professional help.
  • Do not rely on the app alone for emergency or acute psychiatric support.

Before you write to us

Helpful details to include

Sharing a few basics makes support faster, especially for App Review, billing and login cases.

  • The email address used for your HappyMind account
  • Your device type, operating system and app version
  • A short description of the issue and when it started
  • Any screenshots that show the problem clearly
  • Your purchase channel, if the issue is billing-related